Terms and Privacy
Privacy
Personal and Health Information Collection Statement
Driving Well Occupational Therapy is an independent practice under the ownership of Jenny Gribbin.
You may contact Driving Well Occupational Therapy by writing to PO Box 2146, Runcorn QLD 4113, or by emailing jenny@drivingwell.com.au. You have the right to gain access to the information held by Driving Well Occupational Therapy about you.
Our Privacy Policy (available upon request) contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.
Driving Well Occupational Therapy needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover if another practitioner provides you with assistance.
Driving Well Occupational Therapy may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment. Driving Well Occupational Therapy will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct Driving Well Occupational Therapy not to forward this type of information. Your written consent will be obtained at the start of your treatment in order to carry out the above activities. We do not disclose your personal information to overseas recipients.
Information at Driving Well Occupational Therapy is stored securely and only practice staff has access to it. Driving Well Occupational Therapy takes all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to Driving Well Occupational Therapy it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this statement or about your management can be directed to Jenny Gribbin, phone: 0407 671 621.
Personal contact details will be disclosed to a Debt Collection partner (Local Recoveries Group) for recovery of outstanding debts.
Click here to read full Privacy Policy.
Cancellation policy
We understand that driving and vehicle modifications assessments are a complex service requiring significant preparation from both you and Driving Well OT. We value the time and effort you’ve invested in this process and want to ensure that everything goes smoothly.
Steps Taken for Your Appointment:
- Coordinating schedules among you, your family, the occupational therapist, the driving instructor, and possibly a vehicle modifier to find the perfect appointment slot, including matching the right professionals in your area.
- Visiting your GP to obtain the GP referral form and QLD Transport Medical Certificate.
- Processing your QLD Transport Medical Certificate at QLD Transport.
- Sending all necessary documents to Driving Well.
- Signing your service agreement with Driving Well.
We appreciate your dedication and the time spent preparing for your appointment.
Appointment Commitment:
As you know, each driving assessment takes approximately 3 hours plus our travel time – this is a half a day’s work! If you are unable to keep your appointment, it is extremely difficult to fill that slot with another client on short notice. Therefore, we need ample notice to reschedule driving assessments effectively.
Self-funded clients:
- All paperwork must be received at least seven days prior to your appointment. Failure to do so will result in the postponement of your appointment.
- We require at least seven days’ notice for any cancellations.
- Cancellations prior to seven days’ notice will be refunded (less the $50 deposit).
- Please understand that we need to assure commitment to your appointment. Cancellations made between three and five business days without a valid reason (such as hospitalization of yourself or an immediate family member) may result in Driving Well being unable to continue working with you.
NDIS Participants:
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All paperwork must be received at least seven days prior to your appointment. Failure to do so will result in the postponement of your appointment.
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We require at least seven days’ notice for any cancellations
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Cancellations within two business days will incur a 100% fee for the face-to-face appointment and driving instructor fee (if applicable).
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Please understand that we need to assure commitment to your appointment. Cancellations made between three and five business days without a valid reason (such as hospitalization of yourself or an immediate family member) may result in Driving Well being unable to continue working with you.
Insured clients (NIISQ / WorkCover etc):
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All paperwork must be received at least seven days prior to your appointment. Failure to do so will result in the postponement of your appointment.
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We require at least seven days’ notice for any cancellations
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Cancellations within seven business days will incur a 100% fee for the face-to-face appointment and driving instructor fee if applicable.
Thank you for your understanding and cooperation. Help us help you by adhering to these guidelines, allowing us to provide you with the best service possible.
Payment policy
For NDIA managed clients: Service booking will be set-up and invoicing completed through the portal.
For Plan managed clients: Invoicing will be sent to the plan manager.
For other insurance clients: invoicing will be sent to the insurer
Self-managed clients:
An invoice will be issued following the assessment. Payment MUST be received within 7 days of the invoice.
Private self-funding clients:
An invoice will be issued following the assessment. Payment MUST be received at minimum 7 days prior to your appointment, otherwise the appointment will be cancelled.
Payment options:
1) Direct debit transfer (details on the invoice).
2) Link for “Stripe” to pay via credit card
3) Phone Chloe to pay via credit card over the phone.
For ongoing services, any late payment or failure to pay will result in late fees and debt collection.
Feedback/complaints process (click here)
Feedback form (click here)
Complaints form (click here)
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- Resources
- Insights
- Forms
- Driver Focus App
Driving Well Occupational Therapy is a busy practice that provides OT driving assessment and vehicle modification services for people with medical conditions and injuries in Brisbane, Ipswich and northern Gold Coast. We service clients who are self-funding, NDIS and other compensable (WorkCover, NIISQ, TAC, iCare).
On behalf of the team at Driving Well Occupational Therapy and in the spirit of reconciliation, I acknowledge the Traditional Custodians of Turrbul and Yuggera country, where our team live and serve the majority of our clients, as well as to all Traditional Custodians of country throughout Australia and their connections to the land, sea and community. I pay my respects to Elders past and present, and extend that respect to all First Nations people today.
On behalf of the team at Driving Well Occupational Therapy and in the spirit of reconciliation, I acknowledge the Traditional Custodians of Turrbul and Yuggera country, where our team live and serve the majority of our clients, as well as to all Traditional Custodians of country throughout Australia and their connections to the land, sea and community. I pay my respects to Elders past and present, and extend that respect to all First Nations people today.
